Create and edit Snippets: Show your new hire how to create a new Snippet by selecting the “New Snippet” button or the keyboard shortcut, and how to type the abbreviation, the content, and the optional placeholders or fill-in fields.Show them the basics: Show them how to access TextExpander, and how to customize the settings, such as the abbreviations, the Snippet library, and the formatting options.Use examples that are relevant to their role or tasks, such as how to quickly respond to a customer email. Explain the concept of Snippets: Start by giving a simple overview of what TextExpander does and how it works.Here are some basic tips to help you explain how to use TextExpander to a new hire: “It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” Mark Cuban Basic TextExpander training tipsįor a new hire who has never used TextExpander before, it can be a bit overwhelming to get started. Look at how you can use TextExpander with other tools.īy the end of this guide, you will have a clear understanding of how to use TextExpander to improve the onboarding process for new employees, making it easier and more efficient for them to learn their new roles and deliver exceptional customer service-regardless of employee experience.Show how to search for Snippets in TextExpander.Examine the benefits of using TextExpander as a chatbot with a human touch.Cover the basics of using TextExpander during the employee onboarding process.Explore how to effectively train new employees on using TextExpander, providing tips and best practices for maximizing productivity and streamlining workflows.But because we had our knowledge base, it was really easy to train people,” says Ty Schalamon, who served as a technical support manager at SketchUp for several years. “We actually doubled the size of our team during COVID. By providing new employees with the right training on how to use TextExpander, businesses can improve the onboarding period for new employees, helping them to learn faster and deliver better customer service from day one. This saves time and reduces the risk of errors that can occur when typing the same content repeatedly. TextExpander is a powerful productivity tool that allows users to create Snippets for frequently used phrases, paragraphs, or entire documents. “A brand is what a business does, reputation is what people remember.” Ted Rubin However, providing effective training for new employees can be a tough task, especially when it comes to teaching them the specific skills and tools required for their roles with interacting with customers and staying on brand with messaging. These employees play a critical role in ensuring that customers receive the best possible experience, which can make a significant impact on the success of the business and its public appearance with customers. I'd pay the subscription.Hiring and training new employees is a time-consuming and challenging process for any business, especially in customer service and customer success roles. Who does that?!Īlternatively, is there some way to make the built-in keyboard text replacement work with Chrome apps? If Text Expander did that. I don't want to have to get out of the flow of writing to switch keyboards. I want my expansions to work without thinking. Is there some script we could work out to sync my text replacement snippets into KM? I really never used any of the advanced features of TextExpander anyway, so I can't see renewing my long since lapsed subscription for such a small benefit.
#Textexpander for chrome plus#
Do you REALLY use TextExpander on iOS? Switching keyboards back and forth? That seems crazy, plus the TE keyboard layout or feel just seems a bit off. I was just wondering how other people solve this. I've been manually adding in my text replacement shortcuts as KM "insert text by typing" shortcuts so that they work in Chrome (and Slack and other Electron apps) on the Mac. However, I now use the Text Replacement built-in on iOS/macOS since it syncs - and works on iOS (where it is AT LEAST as important!) Like everyone else, I used to use TextExpander.
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